We want you to love your cozy finds! If something isn't quite right, here's how returns work.
7-Day Return Window
Returns must be requested within 7 days of delivery.
What Can Be Returned
Items must be:
- New, unworn and unwashed
- In the original packaging and bag, with all tags and stickers still attached
Returns that don't meet these requirements may be declined or charged a restocking fee of up to 20%.
Final Sale
Personalized or custom items and sale items are final sale and can't be returned.
How to Start a Return
- Email us at livinlifewithmattie@gmail.com within 7 days of delivery with your order number, which item you're returning, and why.
- We'll send you a return authorization number and the address to send it to. Some items go back to our partner warehouse, so please don't mail anything back until you hear from us.
- Write your return number on a note and put it inside the package. Returns that arrive without one can't be processed.
Return Shipping
You pay for return shipping unless the item arrived damaged, defective or wrong. We recommend a shipping method with tracking.
Refunds
Once your return arrives and is checked, your refund goes back to your original payment method. Please allow 5–7 business days for processing, plus a few days for your bank to post it.
Damaged, Defective or Wrong Item?
Email us within 3 days of delivery with photos, and we'll send a replacement or a full refund. You won't pay for shipping.